Last year, flight comparison site Cheap Flights conducted a survey for all of the UK's major airports, which revealed the top 15 UK airports based on overall customer satisfaction.
Surprisingly, some of the largest UK airports such as Gatwick, Stansted, and Luton ranked at the bottom of the list while airports in Wales and the North, including both Edinburgh and Glasgow, ranked highest.
The survey revealed that the top five UK airports are:
With almost five million passengers passing through its gates every year, Newcastle snatched the title of the UK's best airport. Newcastle Airport doesn't rank well for its shopping facilities; however, it's cleanliness, toilets, and ease of check-in are all high-ranking factors. It also ranked second, just below Manchester Airport (you can also check minibus hire Manchester) for its selection of bars and restaurants. At Newcastle Airport, customers found the staff to be friendly, ranking #2 against Cardiff Airport, and the airport lounge of excellent quality. However, Newcastle Airport only ranked #4 for its WiFi access.
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Edinburgh Airport (see minibus hire Edinburgh) sees over a whopping 12 million passengers every year. The general cleanliness of the airport, including toilets, is excellent; however, the bar and restaurant selection isn't great, ranking #5 but still above the likes of Gatwick. Passengers find the check-in process at Edinburgh Airport easy; however, they don't feel that staff are friendly, with Edinburgh ranking joint 8th for staff friendliness. Passengers also feel that the security process is slow, but that's made up for with a #3 ranking for the time passengers have to wait for baggage upon returning to the UK.
Still relatively small, Liverpool John Lennon Airport has less than five million passengers every year. In just 8th position, the airport ranks poorly for cleanliness and 9th for its shopping facilities; however, it retains it's ranking thanks to important qualities such as the check-in process and selection of bars and restaurants. Passengers also feel that the staff are friendly and that the airport is ideal for families, ranking joint 1st with Newcastle for its family-friendly facilities. Liverpool John Lennon Airport also snatches the top spot for baggage waiting time on return.
Cardiff Airport is small, with less than 1.5 million passengers every year; however, that didn't stop it securing a place in the top five UK airports. Cardiff Airport ranks reasonably well at position five for cleanliness; however, it's shopping facilities are mediocre, but the airport makes up for it with 2nd place for its check-in process and 1st place for its seamless security process. Cardiff Airport is best for those travelling for business as it snatches the top spot for it's fast and reliable WiFi.
Another Scottish favourite, Glasgow Airport accommodates almost ten million passengers every year. It ranks high for cleanliness, including toilet facilities, and shopping, but low for its check-in process. Passengers feel that the staff at Glasgow Airport are very friendly and the airport as a whole family-friendly while the rest of the facilities were mid-range and nothing to shout about.
Whether you're travelling in the UK, to Europe, or further afield this year, choose an airport that's both convenient and highly-regarded for a comfortable, stress-free trip from start to finish.